We’re a small, handcrafted shop and we want you to love what you buy. If something isn’t right, let’s fix it. Here’s how returns work.

Easy 30-day returns

You can return most items within 30 days of delivery in like-new condition.

Change of mind: You pay return shipping.

Defects, damage, or wrong item: We pay return shipping—email us within 7 days of delivery with photos and we’ll make it right.

What’s returnable

Laptop stands & meditation benches: Like-new, resellable condition with all parts/hardware and original packaging.

Wall-art pads: Unused in original packaging (for hygiene reasons, used pads aren’t returnable).

Custom/engraved or made-to-order items: Non-returnable unless defective on arrival.

How to start a return

Email info@ergotree.co with your order # and reason for return.

We’ll reply with a return reference number (simple tracking code for your return) and instructions.

Pack securely (ideally original box/foam). Items damaged in return transit may reduce or void the refund.

Ship within 14 days of receiving your return reference number.

Refunds

Refunds are issued to your original payment method after inspection—typically within 5–10 business days of our receiving the return.

Original shipping (if any) isn’t refundable.

Exchanges

Want a different item? Start a return (above) and place a new order so we can deliver the replacement faster.

Restocking / missing packaging

No restocking fee when returned complete in original packaging.

If packaging/parts are missing or the item needs refurbishing, we may apply up to a 15% refurbishment fee (we’ll document with photos before processing).

Shipping issues

Packages marked “delivered” by the carrier are considered delivered. If porch theft is a concern, please choose a secure address or add signature confirmation at checkout.

Warranty & defects

Think your item has a manufacturing defect? Email info@ergotree.co—photos help us diagnose quickly.